The Russian Organizers of the 2009 Eurovision are struggling with the first day of ticket sales today.
The website http://www.eurovision.1tv.ru/ requires prospective ticket purchasers to be registered before placing their order, but initially the registration part of the website was not working. The system is now accepting registrations, but anyone who tried to register earlier is still unable to login unless they re-register using a different e-mail address.
Once finally registered, the system allows seat selection, however the checkout procedure is not working correctly in English - users need to switch to the Russian version of the site to complete their order.
The system appears only to accept delivery addresses in Moscow and the system does not accept credit cards, so it is unclear how the tickets can be paid for.
The Call Center setup by Channel One Moscow to handle telephone sales is also not able to process orders, and is referring callers to the website.
The official EBU website only belatedly admitted that ticket sales have commenced, adding a banner link after the tickets had been on sale for several hours.
16 March 2009
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